Your privacy matters to us. This Privacy Policy explains what personal data jilima collects from Filipino players, how we use and protect it, and what rights you have over your information. By using our platform, you agree to the practices described here.
When you register and use jilima, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and government-issued ID details required for identity verification. We also collect transactional data such as deposit and withdrawal records, bet history, and payment channel details to process your financial activity securely. Technical data — including your IP address, device type, browser information, and session logs — is automatically gathered to maintain platform security and improve your experience. We only collect information that is genuinely needed; we do not ask for data beyond what is required to run your account and comply with applicable Philippine regulations.
The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies — we do not send unsolicited marketing messages without your consent. Transactional and gameplay data helps us detect fraud, prevent money laundering, and ensure the integrity of the jilima platform for all Filipino players. Technical data is analysed in aggregate to improve platform performance, fix bugs, and optimise the mobile experience across different devices. We do not use your personal data to make automated decisions that significantly affect you without human review, and we do not sell your data to third-party advertisers under any circumstances.
jilima does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted payment processors and identity verification partners who assist us in delivering our services, and these partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies when compelled by a valid legal order or to prevent serious harm. If jilima undergoes a business restructuring or acquisition, your data may be transferred as part of that process, but you will be notified in advance and your rights will be protected throughout. Any third party that receives your data from us is bound by strict confidentiality obligations and is prohibited from using it for any purpose beyond what we have authorised.
We use industry-standard security measures — including encrypted data transmission, secure server infrastructure, and access controls — to protect your personal information from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to never share your login credentials with anyone. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable Philippine law and our internal compliance obligations. When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you. If you believe your account security has been compromised, please contact us immediatelyat [email protected] so our team can take swift action to secure your account.
As a user of the jilima platform based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a written request to [email protected]. You may also request that we correct any inaccurate or incomplete information in your account records, and we will process such corrections promptly upon verification of your identity. If you wish to have your personal data deleted, you may request account closure and data erasure, subject to any legal retention obligations that require us to keep certain records for a defined period. You have the right to object to or restrict certain types of data processing, including the use of your data for profiling or analytics, and we will honour such requests where they are consistent with our legal obligations. If you have any concerns about how your data is being handled, you are encouraged to contact us directly before escalating to any relevant regulatory authority, as we are committed to resolving privacy concerns quickly and transparently.
jilima uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how our platform is used so we can continue improving it for Filipino players. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most popular and where users encounter difficulties, allowing us to prioritise improvements that matter most to our community. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to core platform features. We do not use third-party advertising cookies or share your browsing behaviour with external ad networks.
This Privacy Policy may be updated from time to time to reflect changes in our services, applicable Philippine data protection regulations, or our internal practices. When we make significant changes, we will notify registered users through the platform or via the email address associated with your account, giving you a reasonable opportunity to review the updated terms before they take effect. The effective date at the top of this page will always reflect when the current version was last revised. Continued use of the jilima platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes or about this policy in general, please reach out to us at [email protected] and we will be happy to assist you.
Quick answers to what Filipino players most often ask about data and privacy on jilima.
Have more questions about how jilima protects your privacy? Visit our FAQ or get in touch with our support team — we are always ready to help Filipino players feel safe and informed.